Terms & Conditions
Please make sure you read through before making any bookings
Bookings & deposits
If you arrive 30 minutes past the reserved time you run the risk of losing your reservation. We are unable to offer any refunds if this happens.
All payments are non-refundable, please do not make payment until all details are confirmed and correct.
Any add ons to group sizes may incur additional charges.
If payment has already been made and group size decreases, your payment is non-refundable.
Drink pre-orders are subject to availability.
Everyone in the group must bring a valid form of ID.
The lead booking name must be present at the booking, bookings cannot be made on behalf of other people.
You are unable to extend past your booking end time as we may have other bookings beginning after yours, please ensure you book the correct amount of time.
Age policy
Over 18s only after 8pm. Challenge 25 applies — please bring photo ID.
Conduct
Customers are responsible for any damage or breakage caused by their actions whilst using our equipment and facilities. Any costs incurred as a result or damages will be charged to the customer.
We have a zero-tolerance policy toward abusive, aggressive, or inappropriate behaviour. Any such behaviour towards staff or other customers may result in immediate termination of the booking and you will not be refunded.
Guests are expected to drink responsibly. Any customer who the venue deems excessively intoxicated may be refused service and/or asked to leave the venue at management’s discretion and will not be refunded, please be mindful that you are drinking responsibly.
Entry is at the discretion of the door staff.
Accessibility
Our venue currently does not have a lift or ramp, the only point of access is stairs so please keep this in mind when booking.
Liability
Personal belongings are left at your own risk. See our Lost Property page if you have left something behind.